Manufacturing defects, wrong items or short quantity: claim within 7 days of receipt.
Food products: claim within 48 hours of receipt if the packaging is damaged, the product is expired or has less shelf life than promised, or the cold chain was broken (frozen/chilled goods thawed).
An unboxing video and photos of the label/packaging are required.
Not returnable
Goods damaged by the buyer's storage or use.
Custom racking and project goods, unless they don't match the agreed specification.
How to claim
Message KSPGO on WhatsApp with the order number, photos and video.
KSPGO mediates between buyer and supplier and decides within 3 working days.
If the supplier is at fault, the goods are replaced or the buyer is refunded — from the supplier's unreleased payments, security deposit, or the buyer protection fund.
